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Terms and Usage Policy

Usage Policy
You agree that you will use Around the Clock Networks, LLC (gotcomputertroubles.com) in compliance with all applicable local, state, national, and international laws, rules and regulations. Furthermore, you agree that you will not ask questions that are unlawful, defamatory, harassing, abusive, fraudulent, obscene, intended to advertise or sell goods or services, or are otherwise objectionable. You further agree not to ask questions designed to elicit responses that relate to illegal activity or that infringe upon another party's intellectual property rights. You may not sell, use, reproduce, modify, edit, translate, publish, perform, display, post, transmit and distribute questions, comments or answers for any public or commercial purpose without the written permission of Around the Clock Networks, LLC (gotcomputertroubles.com). Around the Clock Networks, LLC (gotcomputertroubles.com) does not necessarily edit, screen, filter, modify, or otherwise monitor the content of questions or comments in advance of responses. Around the Clock Networks, LLC (gotcomputertroubles.com) takes no responsibility for third party content, nor does Around the Clock Networks, LLC (gotcomputertroubles.com) have any obligation to monitor such third party content. Around the Clock Networks, LLC (gotcomputertroubles.com) reserves the right to refuse service to anyone at any time without notice for any reason. Around the Clock Networks, LLC (gotcomputertroubles.com) will not be responsible or liable for the exercise or non-exercise of its rights under this Agreement.

General Information
Information provided via Around the Clock Networks, LLC (gotcomputertroubles.com) is not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. If you ask a question we will assume you are interested in soliciting and receiving general information rather than professional advice. You should bear in mind that the applicability of such general information might vary substantially in different states and according to the individual factual circumstances surrounding a particular question or comment.

Online Remote Support

Online remote support fees are charged to a client by client purchasing various support options. This include but not limited to “time blocks”, “pay as you go”, “flat rate services” and monthly subscriptions.

Client agrees to pay for services and products posted on website at time of purchase. Products, services and labor (time) is debited to "Client" account for all time used by "Client". This time starts after the client is connected to the technician’s remote connection until the call is terminated. Time will be rounded up to the nearest 5 minute interval. A 15 minute minimum will be debited for any remote service.

The following exceptions apply:

The first 5 minutes of the call will not be billed. This time is used to understand the problem and help the "Client" setup the remote connection.

If connection is lost during servicing, client is to be called immediately to reconnect.

The time needed to reestablish the connection and will not be charged unless it is part of troubleshooting or rebooting the computer as part of the support operation.

Onsite Support

Onsite support labor shall be billed at the hourly rate ranging from a minimum rate of $75 to

$125 per hour per technician for all time spent on or off "Client"’s location

This includes any time needed to purchase parts or products necessary to complete the service.

Multiple technicians may be required to expedite the completion of work. Hourly rates

Vary due based on type of service and geographical area in the country. Around the Clock Networks will do their best to discuss these variables prior or during support engagement. Labor (time) will be billed in half

hour increments rounded to the nearest half-hour. A one hour minimum will be billed for

any site visit to a "Client".

Around the Clock Networks, LLC (gotcomputertroubles.com) will provide an estimate for services whenever possible or is requested by the "Client". Unfortunately, because of the nature of

computer and I.T. services, there are situations when unforeseen problems may require additional labor

time to resolve the issues. Additional work or requests for services outside the original scope of work

may also increase labor time. The "Client" will be bill and debited for all billable time during onsite and/or online remote support services requested.

Payments

Payments are secured via credit card information provided by "Client" during sign up or engagement of services. "Client" agrees to not dispute charges with Credit Card Company.

Refund Policy
You may request a refund for any Consulting fee by submitting your request to the support technician within five (5) minutes from the start of the call. All reasonable refund requests will be honored.

Warranty
The information provided by Around the Clock Networks, LLC (gotcomputertroubles.com) pursuant to this Service is derived from private and public reference sources as well as personal knowledge and is provided by Around the Clock Networks, LLC (gotcomputertroubles.com) or independent contractors ("Consultant") to assist you. The Information has not been verified, however, and neither Around the Clock Networks, LLC (gotcomputertroubles.com) nor Consultant represent that it is accurate, correct, complete, reliable, or otherwise valid. Around the Clock Networks, LLC (gotcomputertroubles.com) does not endorse or recommend, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned in any question, comment or answer. Furthermore, Around the Clock Networks, LLC (gotcomputertroubles.com) does not endorse or support any opinion expressed in a question, comment, or answer. THE INFORMATION AND SERVICE IS PROVIDED "AS IS" WITH NO WARRANTY OF ANY KIND AND YOU USE THE SERVICE AT YOUR OWN RISK. THE CONTENT OF THE QUESTIONS, ANSWERS, AND COMMENTS IS PROVIDED BY AND IS THE RESPONSIBILITY OF THE PERSON CLAIMING SUCH ITEMS. Around the Clock Networks, LLC (gotcomputertroubles.com) AND CONSULTANTS EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, REGARDING THE SERVICE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some states do not allow the exclusion of warranty, so the above exclusions may not apply to you.

Limitation of Liability
UNDER NO CIRCUMSTANCES WILL Around the Clock Networks, LLC (gotcomputertroubles.com) OR CONSULTANTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE SERVICE WHETHER OR NOT Around the Clock Networks, LLC (gotcomputertroubles.com) OR CONSULTANT HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL Around the Clock Networks, LLC (gotcomputertroubles.com) OR CONSULTANT BE LIABLE TO YOU FOR ANY AMOUNT FOR SERVICES RENDERED OR INFORMATION PROVIDED PURSUANT TO THIS AGREEMENT, RATHER YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE THE REFUND OF FEES ACTUALLY PAID BY YOU TO Around the Clock Networks, LLC (gotcomputertroubles.com) FOR ANY INSTANCE OF USE OF THE SERVICES THAT GIVES RISE TO A CLAIM. TO THE EXTENT THAT ANY QUESTION, COMMENT, OR ANSWER REFERS TO ANY PRODUCT, MANUFACTURER, DISTRIBUTOR, COMPANY, SERVICE OR SERVICE PROVIDER, Around the Clock Networks, LLC (gotcomputertroubles.com) EXPRESSLY DISCLAIMS ANY ASSOCIATION WITH, ENDORSEMENT OF OR LIABILITY FOR ANY SUCH PRODUCT, MANUFACTURER, DISTRIBUTOR, COMPANY, SERVICE OR SERVICE PROVIDER. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusions may not apply to you.

Hold Harmless and Indemnity
You agree to hold harmless and indemnify Around the Clock Networks, LLC (gotcomputertroubles.com), and its Consultants, employees, agents and representatives, from and against any third party claim arising from or in any way related to your use of the Service, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. In such a case, Around the Clock Networks, LLC (gotcomputertroubles.com) or the affected Consultant(s) will provide you with written notice of such claim, suit or action.

Release and Waiver
To the maximum extent permitted by applicable law, you hereby release, and waive all claims against Around the Clock Networks, LLC (gotcomputertroubles.com) and its employees and agents from any and all liability for claims, damages (actual and consequential), costs and expenses (including litigation costs and attorneys' fees) of every kind and nature, arising out of or in any way connected with use of the Service. If you are a New Jersey resident, you waive your rights, whether known or unknown, under New Jersey Civil Code, "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor." Residents of other states and nations similarly waive their rights under applicable and/or analogous laws, statutes, or regulations.

No Assignment
You shall not assign this Agreement or assign any rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without Around the Clock Networks, LLC (gotcomputertroubles.com)'s prior written consent. Any such purported assignment or delegation by you without Around the Clock Networks, LLC (gotcomputertroubles.com)'s prior written consent will be null and void and of no force or effect, unless otherwise expressly consented to by Around the Clock Networks, LLC (gotcomputertroubles.com) at its sole and absolute discretion.

Relationship of the Parties
Notwithstanding any provision hereof, for all purposes of this Agreement each party shall be and act as an independent contractor and not as partner, joint venturer, agent, employee or employer of the other and shall not bind nor attempt to bind the other to any contract.

Arbitration
Any controversy or claim arising out of or relating to this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and unappealable. The arbitration shall be conducted in Burlington County, New Jersey and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding anything to the contrary, Around the Clock Networks, LLC (gotcomputertroubles.com) may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction.

Miscellaneous
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision and the remaining provisions shall be enforced. Around the Clock Networks, LLC (gotcomputertroubles.com)'s failure to act with respect to a breach by you or others does not waive Around the Clock Networks, LLC (gotcomputertroubles.com)'s right to act with respect to subsequent or similar breaches. The failure of Around the Clock Networks, LLC (gotcomputertroubles.com) to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision. The section headings and subheadings contained in this Agreement are included for convenience only, and shall not limit or otherwise affect the terms of this Agreement. This Agreement shall be interpreted in accordance with the laws of the State of New Jersey as if made in New Jersey by two residents of that state. This Agreement constitutes the entire agreement between Around the Clock Networks, LLC (gotcomputertroubles.com) and you with respect to the subject matter hereof.